Review reply generator
AI Google Review Reply Generator
Paste a Google review and get a reply you can post today. You get three versions: a recommended one, a shorter one and a more formal one. Bad reviews get a calm, fair answer. Good reviews get a warm thank you.
Example
See what you get back
A sample run: A 2-star review for a dental clinic. Your result is written for your own details.
What went in
Business name
Bright Smile Dental
Type of business
Dental clinic
Star rating
2 stars
The review
Waited 40 minutes past my appointment time and nobody told me why. The cleaning itself was fine but I felt rushed at the end. - Mark T.
Tone
Warm and friendly
Sign off as
Dr. Sarah, owner
Recommended reply
Hi Mark, thank you for telling us about your visit. You're right, a 40-minute wait with no update is not okay, and I'm sorry. You should have been told what was happening and how long it would take. I'm glad the cleaning went well, but I don't want anyone to leave feeling rushed. I've shared your feedback with the team. If you'd like to talk it through, please contact me at [your phone or email].
Dr. Sarah, owner
Shorter version
Hi Mark, I'm sorry about the long wait and that nobody explained it. That's not the visit we want for you. Please reach me at [your phone or email] so I can make it right.
Dr. Sarah
More formal version
Dear Mark, thank you for your feedback. We apologise for the delay at your recent appointment and for not keeping you informed. Our patients should always know when we are running late. We are glad your cleaning was satisfactory, and we have discussed your comments with our team. Please contact us at [your phone or email] if you would like to discuss your visit further.
Dr. Sarah, Owner, Bright Smile Dental
Why this works
- It agrees with the fair part of the complaint (the wait) without making excuses.
- It mentions the good part (the cleaning) so other readers see balance.
- It moves the rest of the talk offline, where you can fix it privately.
- Check before posting: add your real phone number or email in place of the placeholder.
How it works
Three steps, about a minute
01
Paste the review
Copy the review from Google and paste it in. Pick the star rating and the tone you want.
02
Get three replies
You get a recommended reply, a shorter version and a more formal version, plus a few notes on why the reply works.
03
Check and post
Read it, fill in any placeholder like [your phone or email], and paste it into your Google Business Profile.
Who it is for
Who uses it
Any business with a Google listing gets reviews. These are the ones that get the most, and where a good reply matters most.
Clinics and dentists
Patients complain about waiting times and bills. A calm reply shows new patients that you listen, without sharing any private health details.
Restaurants and cafes
You get many short reviews every week. Reply to all of them in a few minutes, and handle the angry ones with care.
Trades and home services
Plumbers, cleaners and builders win work from reviews. A good reply to a bad review can still win the next customer.
Salons and gyms
Regular customers leave reviews often. Thank them by name and mention what they liked, so the reply feels personal.
Hotels and short-stay rentals
Guests read replies before they book. A polite, specific answer to a complaint shows the problem is being handled.
Guide
How to reply to a negative Google review
A reply to a bad review is read by the person who wrote it, and by every future customer who checks your listing. Write it for both. Here is what works.
1.
Reply within a day or two
A fast reply shows you care and stops the problem from growing. If you need time to check what happened, post a short reply first and say you are looking into it.
2.
Thank them, even when it hurts
Start by thanking the customer for the feedback. It sounds simple, but it sets a calm tone. Future customers notice when a business stays polite.
3.
Agree with the fair part
Most bad reviews have something true in them. A long wait, a cold meal, a missed call. Say sorry for that part clearly. You do not have to agree with everything to agree with something.
4.
Never argue in public
Do not call the customer wrong, and do not explain at length why it was not your fault. Even if you are right, a public argument makes you look worse. If the facts are different, state them in one gentle sentence.
5.
Keep private details out
Never share booking details, health information, prices they paid or anything else personal. This matters most for clinics, lawyers and anyone with privacy rules. Keep the reply general.
6.
Move the rest offline
Give a phone number or email and invite them to contact you. This ends the public part and lets you fix the problem properly. Some customers update their review after a good private talk.
7.
Do not offer things you cannot give
Only offer a refund or a free visit if you really mean to give it. A public promise you do not keep leads to a second, worse review.
8.
Reply to good reviews too
Thank happy customers by name and mention one thing they liked. It shows readers that real people work there, and it encourages more reviews.
What a pack buys
How many runs each pack gives you
Tokens are the only thing you buy, and they work on every tool here. This is what they turn into on this one — pick a model down the side, read across to the pack.
Questions
Before you start
It is free to try. Your first reply set needs no account. After that, creating an account gives you free tokens, with no card needed. When those run out you can buy a token pack. There is no subscription.
Yes, and you should read it first. Copy the version you like, change any words, and fill in placeholders such as [your phone or email] before you post it on Google.
No. It writes the reply and you post it yourself from your Google Business Profile. You stay in control of what goes public.
No, not unless you tell it to. The tool is told never to offer refunds, discounts or free items on its own, so it cannot promise something you did not plan to give.
We store your inputs and the result with your run so you can see it again and so we can fix problems. We do not publish it or sell it. The text is sent to an AI model provider to write the reply.
Yes. For good reviews it writes a warm thank you that mentions what the customer liked and invites them back.
What we actually do
This tool is the small version. We build the whole thing.
The google review reply generator does one job, for free, for anyone. Our actual work is building AI systems that run inside a business — the automations, the internal tools your team uses every day, and the parts that talk to the software you already have.
Not sure what is worth automating?
Write one paragraph about your business. We read it, ask a few questions, and show you which work a computer can do for you — and which work it should not touch. Free, and there is nothing to install.
About five minutes
Results by email
No sales calls
Already know what you want built?
Tell us in one line. We will say whether we can build it, what it would take, and we say no if it is not a fit.
Same people who built the tool you just used.